Maybank
Maybank's poor customer service

Dear Sir/Madam,

RE: MONEY LOST RM1000.00

(MBB A/C: 162227299092)

I am Shanmugs Priya A/P Mohanathas and the said amount was lost on last year 2007.

I have lodge a report to Police & been informed to ATM (MBB Customer Care Consultants Mr. John) - Tel No.: 03-20787878 / 1300-886688

Mr. John was clarified that the money was debitted into Indonesia Bank (FTT - Fund Transfer Account) I was surprised and shocked because without my knowledge and approval the third party unable to do the FTT. I was query him & he replied me that he is not too sure but it was a froud case.

I was unhappy with his sentences and asked him whether the RM 1000.00 can be refundable or not; this because this amount I was kept it for my father-in- law's heart surgery. He (Mr. John of MBB - Customer Case Consultants said that definitely can and their team was notified & confirmed that this is a froud case & the money can be refundable at any time.

The days were passed thru but the money STILL NOT refunded yet. I called him & asked him for the said amount. Finally, he said that the money cannot be refundable. I was unhappy & shocked. I asked him why the MBB was playing fool with the customer. He said that to contact with E-Channel (MBB) with Mr. Eddie (Tel: 03-20748632 / Fax: 03-20701185).

As per his advise, I have contcted Mr. Eddie of E-Channel (MBB). Once, I spoken to him, he asked me to fax the necessary document such as:

1. Police Report

2. My Father-In-Law's medical report

I have faxed immediately to him. Said that definitely the money can be refund. But his Managing Director was not around, once he back from the outstation he will put a request for my Lost of Amount, he said. After a week time he called me and said that his MD wanted to meet me for an appointment & investigation to refund back my money RM1000.00. I was so happy & asked him when can I meet him. said that will call me within 2 days. After 2 days he still not contacted me. So, I have called him and said that the money cannot be refundable. He said that his MD REFUSE to refund the money.

But he advised me to lodge a report to Bank Negara.

I have lodge a report to Bank Negara too.

I'm still awaiting for their reply till now.

I'm extremly dissappointed with MayBank services.

Please advise,

Priya

Mobile: 016279

Company: Maybank
Country: India

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