Mens Health - India Today Group
Poor Customer Service - Non delivery of subscription copy!

Hi,

I have been having a tough time dealing with India Today group! I subscribed for Mens Health in Nov 08. Initially, they did not acknowlede the receipt of my payments for a month, even though the payment for made using my credit card. Later when that issue got resolved, I was told that I will start receiving copies from Jan'09.

When I did not receive my copy till jan 12th, I raised an alarm and their customer care replied that its in transit. So i wainted for a week more, but no copy was delivered. Hence I contacted them again and now they say they cannot do anything and I have to go thru www.wecare24x7.in!! I have no problems following the procedure, but the problem is that they are so lethargic in their replies that it kills! For instance, I requested wecare24x7 to create my online account so that I can file my missing copy request, but they have not created it till now, even after 5 days!

I did the biggest mistake by subscribing to them. I think it would have been much better to pick up the copies from newstand!

Below are the replies I got! I must have exchanged almost 20 emails with them, and all turned futile! Pathetic service! Should I do a chargeback and finish off the matter or will the senior authorities take some action?

Dhiraj Mishra

dhiraj@dhiraj.com

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Dear Mr. Mishra.

This is with reference to your e-mail.

We would like to inform you that the delivery of the issue dated January’09 is in transit and you shall receive the same within 1-2 days time. Kindly confirm the receipt of the same.

We assure you that all possible care shall be taken from our end, so as to regularize the delivery of the magazines in future.

Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services, always.

Regards,

Shrey Sharma

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Dear Mr. Mishra,

This is with reference to your e-mail.

We sincerely regret the inconvenience caused to you.

We request you to kindly visit our website www.wecare24x7.in and post your query in the log in id and password request so as to enable us to do the needful. We regret to inform you that we are unable to provide the same through Email as the password is confidential.

We request you for your kind understanding and co-operation.

Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services, always.

Regards,

Shrey Sharma

Executive-Customer Care

Please quote your Subscription Number MENHLT1589046 or Case Id 2248937 in all future correspondence.

Company: Mens Health - India Today Group
Country: India

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