Meru Cabs
Gross negligence

I had confirmed tickets to three of my family to Bangalore on 26th Sep 09 by Chalukya Exp, leaving Kalyan Station at 23 17 Hrs. I booked a Meru cab for which i goit a confirmation at 19 46 hrs that a car bearing no MH01JA 9710 would pick me up at 2145 from my residence at Kalamboli. I spoke to diver in advance and driver told me that he did not have enough gas to reach Kalyan. I called back Meru Cust Centre (Now I was calling on booked taxi follow up section and the hold time is much more than normal booking queue!). Now I was told that a taxi would come before 10 pm and pick me and my family. I did get a SMS confirmation on this too, at 2034 Hrs, car no MH01JA9131. I called up the driver at 2130 to find out his location, he cooly said he is not coming and has informed the call centre!!! During these events there was not a single call from Meru and I had personally finding out the position directly from drivers. They kept me on hold for a long time when I caled up next time. Finally when I reached them, the answer I got was as simple as this - ' make your own arrangements, we cant help you'. I tried my best to reach the station but it was too late, we missed the train. My family and I have gone through great deal of mental agony during this period due to the unpardonable attitude of Meru, more the reason we were on our way to attend the 13 day rituals of a departed soul. I am looking at a suitable action being taken against such shabby service.

Company: Meru Cabs
Country: India

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