Microwave
KENSTAR TOOK THE DEPOSIT, DID NOT SUPPLY MICROWAVE

I VISITED PRAGATI MAIDAN DELHI IN NOVEMBER. BOOKED ONE MICROWAVE MODEL NO. 34ECR VIDE RT. NO. 041 DT. 17/11 AS A PACKAGE OF THERMAL ROOM HEATER WITH IT. SUPPLY WAS ASSURED WITHIN ONE WEEK BUT MONTHS PASSED AND OUR NUMEROUS TELE CALLS TO THE REP. WHO BOOKED IT; RESULTED IN FALSE ASSURANCES. LASTLY HE STOPPED PICKING OUR PHONE. WE TRIED AT COMPANY'S OFFICE NOS. AS GIVEN ON THE RECEIPTS BUT THESE WERE STATED TO BE NOT EXISTING AT THAT TIME (AS PER PRERECORDED MESSAGE).

WE SENT LETTERS / REMINDERS WHICH WERE DULY RECEIVED BY CO. AND GOT BACK CALLS FROM THE SAME PERSON; ASKING US TO COME TO THEIR OFFICE AND DISCUSS MATTER. WE ASKED FOR THE ADDRESS TO WHICH HE SAID, HE WILL INFORM LATERON. WE WAITED FOR 11 MONTHS AND HAVE NOW FILED A COMPLAINT WITH THE CONSUMER FORUM BUT NOTICES SENT HAS BEEN RECEIVED BACK STATING THAT ADRESSEE HAS LEFT WITHOUT LEAVING ANY ADDRESS. I AM UNABLE TO UNDERSTAND THAT ORDINARY - NON LEGAL LETTERS ARE STILL BEING RECEIVED BY THE COMPANY BUT FOR LEGAL LETTERS ADDRESS HAS BEEN CHANGED. WE NEVER EXPECTED THIS FROM VIDEOCON GROUP COMPANY.

IF ANYBODY IS IN THE KNOW OF THEIR NEW ADDRESS, PLEASE INFORM ME TO ENABLE ME TO SERVE THE NOTICE. REQUEST THE COMPANY TOO THATR IF ANY OF THEIR EMPLOYEE HAS DONE THE MISTAKE THEY SHOULD BE PROMPT TO SETTLE IT AS NOBODY WANT TO WASTE HIS TIME IN LEGALITIES FOR SMALL AMOUNT OF DEPOSITS. BUT WE ARE FIGHTING ONLY AS AN AWARED CONSUMER TO TELL THE CONCERNED THAT THEY CANNOT TAKE THE CONSUMER FOR A RIDE.

Company: Microwave
Country: India

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