ABN AMBRO CREDIT & EASY CASH LOAN
Closure lette

I had called customer care month of November requesting for a closure letter with respect to credit card # 5415 3823 1769 8868 and easy loan account # 7777 7777 7133 7606 which was closed quite long back.

1) I spoke to customer care executive Roshan in the month of November who took the request promising a letter to be at my door step in 7 working days and the reference # he gave was 08110500018.

2) I again spoke to Amith in the month of December who stated that he will confirm the status and promised a closure letter at my door step in 7 working days giving me a reference # 0168728923.

3) I spoke to Roshan again on last week of December to know the status and he said that the systems were down and requested me to send a email to 'headcardservices@in.abnambro.com'. I sent requests twice and there hasn’t been any response till date.

4) Today I spoke to one of the agents, he said that the systems were down and asked me to send an email to 'cardservices@abn.co.in'.

Till date I haven’t received any letter and I’m tired of contacting there customer executive service. When I have missed making payment, without any delay they ensure that I’m contacted on both my mobile as well as land line threatening me to pay the due and now I wonder why aren’t they able to deliver just two simple letter stating that my credit card and Easy loan has been closed?

Company: ABN AMBRO CREDIT & EASY CASH LOAN
Country: India

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