ABN AMRO Bank
Wrong debiting of ATM Advance

In the month of March'09 there was an outstanding of about Rs.9500 in my ABN Amro CC account of which I cleared Rs.9000/- However, I was surprised to know that there was an outstanding of Rs.6800/- in April. When I disputed the balance they told that they have included a transaction of Rs.4500/-plus ATM withdrawal fees interest surcharge in my April'09 statement. When I disputed the transaction as it was not actually done by me, they asnwered that it was done by me 18 months ago (Sept'07) and due to technical reason they did not included the transaction in my statement at that time. I have again paid a sum of Rs.700 750 in April & May'09. I have been asking them to show the relevant terms & condition of CC agreement, they are unable to provide the same and still claiming that the amount in question is payable to them. Instead of telling the exact clause of terms they are adding interest & penalties over the said so called outdated ATM transaction. Please suggest a remedy.

Company: ABN AMRO Bank
Country: India

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