ABN AMRO Bank
ABN AMRO Net Banking Services

Date - 07 March

This is Surabhi having SB A/C no. 956605 with ABN AMRO for last 4 years.

I have two compalints with ABN AMRO Bank

1. I have applied for Net Banking user id and password 2 months back but the request was not registered and it got delayed. It came to me only after I personally visited Gurgaon Branch twice. I got my transaction id and password and as suggested I changed that too. But, when I tried doing a transcation it was saying invalid transaction password. I contacted Bank by Phone, they said they were resetting and sent the new password. Again, same problem happened while making a transaction. Third time, I got a Transaction password which worked, but just after 2 days, I received another Transaction password, though I havent requested for the same. And after that, it didnt work.

Till date, I have received 4 transaction passwords but I am unable to make any transaction.

2. Once again, I called up Bank by Phone and they suggested me that it might be due to my Maestro Debit card and hence took my request for a new Master Debit Card. I was promised a delivery within 7 -10 working days but its already more than 15 working days and my grievance is not yet addressed. Phone Banking officers are unable to address my problem and I am tired of repeating same story to everyone in your CUSTOMER CARE.

I request to the Bank officials to look into this and do the needful.

Regards,

Surabhi

Company: ABN AMRO Bank
Country: India

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