Mobile Broadband
Refuse to let me upgrade as advertised

Vodafone are the worst mobile phone company to deal with. I took out a Dongle broadband internet connection with them in October 09. The dealer said I could upgrade anytime. Within a few days I decided to upgrade from 3GB to Unlimited. Vodaphone advertises Unlimited for £18 whilst my existing contract is for 12.77 for 3 GB. Each time I correspond with customer services in India as well as their staff in the UK, none of them appear to have common sense. They said they can offer me a package for £25.00 for 5 GB.

Do they not understand that when I am entitled to upgrade anytime and have chosen the £18.00 package, this is what I will opt for. In the meantime they have sent a bill for £75.00 due to excess usage. I will dispute this. DO NOT EVER DEAL WITH VODAFONE if you want peace of mind. I will not pay this and will be contacting UK BBC Watchdog to prevent others having similar experience. Since they do not abide by their terms, I will henceforth terminate my 18 month contract.

Company: Mobile Broadband
Country: India

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