Mobile sevices vodafone
Sending bill for disconnected mobile

4.5.2009

SIR/Madam,

i Kunal Shah Holding the Vodafone Mobile No:9833300071 under customer

Relatiosnhip no:1.19825586 am writting this mail; to state the agony

that i am put through by Vodafone Essar Ltd. which i am afraid to say

are not custoemr friendly at all. On the contrary, they are meant to

harrass the customer. I had disconnected the aforesaid mobiler number

on the 1st of November under docket no: 593589080 .However

despite the disconnection the said no. was mysteriously reactivated on

the 10th of november., under docket no: 600953568 also on the

11th of november the company executives at the sion outlet claim

that someone using my photo id as a proof has reissued the sim card of

the said no. under docket no:601422370 Sir, I have been charged

rentals amounting to 1003.81 as on 18th april. for the same.

Not olny that when i contacted the company officials they said that

the sim card of the number, has been couriered to my place. However i

was shocked to know that there is no proof of courier done to my place

for the sim card of the number. Also the company has no proof of my

visitng their store to collect the said sim card. I have been told the

sim card has been issued against my driving licence. I would like ot

point out the number had been taken by giving my dribving licence as

the proof of address nad photid at the time of taking the connection.

Also, i have given the company copies of my driving licence

many-a-times for various purposes.

The company claims to have made many calls at my residnetial address

and and on my cell no. the sim card of which i would like to point out

that i have still not recieved.

Sir i am really worried as i have recieved a legal notice from the

company Vodafone Essar Ltd for non payment of bills. Please do the

needful.

Thanking You in anticipation I remain,

Your's Faithfully,

Kunal Shah

in above mail vodafone has juse to answer two simple questions

1) wether on the 1st of November under docket no: 593589080 they

have received disconnection request as i had lost my phone.

2) Company has got suficiant documentry proof to prove that they have

sent and i have received a duplicate sim card before activation of the

connection

Company: Mobile sevices vodafone
Country: India

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