ABN AMRO bank / Savings Account
Non provision of/refusal to provide - statement of account

Respected Sir,

I opened an account with

ABN AMRO bank, 1st Inder place, B block, A, Sushant lok, Gurgaon.

The account was opened on 01/07

My account no (then) was 1349185

My customer relationship no. was 1609486

This account has been closed now.

I needed a statement of account for the periods

01/07 to 30/09 and

01/05 to closure &&&&--(for income tax purposes)

We would like to mention that we are not asking for a duplicate statement but statements for above periods were never provided (which is against the RBI instructions which makes it mandatory for banks to provide a statement at least once a year)

When I asked the call center to guide me through the request they flatly told me that statement for a closed account could not be provided (which is illegal). When we insisted and told them they we legally bound to do so they chose to disconnect the call.

When we tried again, we were told to visit the bank’s Head office at Connught place branch (New Delhi) and place a request, which was again quiet agonizing, as the bank's staff seemed to be clueless about handling such requests (in itself this was not legal as these services must be provided via post).

We wrote to the banks head office (letter dated 24/07) citing our request (about a month from now) but are yet to receive any reply or even acknowledgment of our request. We hope that this at least fulfils your requirement of having made a formal representation to the bank at least one month prior to contacting you

I here by request you to help me out as i need the statements for income tax purposes

I here by would also like to bring to your notice the banks reluctance to provide even the legally bound services to ex-customers, perhaps as they no longer have commercial interest in them, to the extent that they do not care to have any procedures in place to handle such requests.

We have sent a similar email to the banking ombudsman New Delhi, Shri H Kulshreshtha via the website

http://www.rbi.org.in/SCRIPTs/bs_viewcontent.aspx? Id=164#

and

http://www.rbi.org.in/SCRIPTs/Bs_RbiEmailMaster.aspx? name=rbi77

about a month from now but have not received a reply

Unfortunately this website does not allow the user to retain any type of proof of sending the complaint and there is no other independent email address available which could be launched from my personal email address

Thanking you

Yours Sincerely

Vishwas Gagrani

110-C4F Janak puri

Near Surjmal College

New Delhi

Company: ABN AMRO bank / Savings Account
Country: India

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