ABN AMRO
Money withdrawn from account

ABN converted my account from 0 balance to flexi savings then deducted 500 Rs twice because of insufficient balance which caused 1 of my EMIs (electronic clearance of ABN personal loan) to bounce. Collections guys call and harassed me. I was told that a request form will be sent to me which needs to be filled to convert my account to 0 balance again because this account has only two transaction a month : 1 when I deposit money and 2 when Electronic clearance happens. There was no sign of anything for another month. Now I called customer care and spoke to some supervisor called Gunjan (wonder if all the supervisors go with same name)... who told me that the request can be submitted only at the branch irrespective of where in the world I am, I have to go the nearest branch (please see the list of their branches in Bangalore... there is only 1... and they ask you to go to branch as if it is present in every corner. They do not accept a fax, a courier or any other form of request. You need to only visit the branch... Otherwise, they will keep deducting the money and keep bouncing your EMIs and lose the payments for their own personal loan and then send that to their collection agents (m sure they are paid as well), who will then become pain in my neck. Then I will call the call center, they will reverse the deduction and the cycle will restart :) phew!!! I have had such bad experience with this bank, I would have deactivated my account, had it not been my EMIs which were tied to it. But I do my bit by ensuring my family and friends stay away from ABN...

Company: ABN AMRO
Country: India

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