Monalisa Pearl Set
Earnings Damaged twice

Order No: 200003861

I have placed the order in the month of Janyary 2008 for Monalisa Pearl Set and Louis Quartz Wrist Watch after that I have received Monalisa Pearl Set but earings were damaged, after the compalin the same was replaced in February but even that was damaged. Phtotgraph all 4 damaged earings were emailed to yoru comapny but but it seems that company's policy is not to reply to the customer. AVA comapny takes full money for the product and deliver the damaged product. Since January I must have done atleast 50 calls till now but still my problems is not resolved. Is their any responsible and sensible person in the company who can talk to the customer. One Mr. Ravi floor manager had promised that the replacement of third set of earings will be sent within 15 days but that is also false, he has even not botherred to ffed the same in the system and all the new staff who picks up calls in your call center are not able to reply the customers. I want to ask your Managing Director that is this your company's policy to harrash the customer. I have now decided to move to consumer court in Mumbai against your company for which all the expenses will have to born by your company.

Company: Monalisa Pearl Set
Country: India

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