Monalisa Perl Set
Order not deliver yet to me

Hi,

My reference ID is 040035168. Around two month ago I orderd for Monalisa Perl Set which is not yet deliver to me. In this regards I got a msg from AVA "ur order has been dispatched via vide AWB No. 43536137890. expected delivery date 13 Apr. For tracking visit www.bluedart.com" on 6th April. When I tracked my product on Blue Dart site, I found that product was deliver to someone esle instead of me. Immediately I called customer care and intimate the issue. They said that they will contact the bluedart people and track the order and they will redispatch the product. they assure me that I need not to woory and I will receive my product by the next week. I wait for one more weak then call... each time I call I get same answer and excuese like earlier that they are co-ordinating with the bluedart, you will get your product by the next week. I have called several times say 20 times... but no result at all... Now you tell what should I do??? Should I forget the order or call every week!!! If I'll not receive my product still I have to pay the EMI?

I request you to please look into the matter make me available the producat ASAP. Your quick response in this regard would be higly appreiable.

Company: Monalisa Perl Set
Country: India

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