ABN AMRO CRDIT CARD
Imposed Unwanted Financial Charges and Taxes

Dear Gentleman

I herewith attacheing complaint against ABN Amro Bank regarding imposing unneccessary chages on the bill and the payment received before due dates, evan though late payment charges are included.

therefore I wish to complaint against the Bank for redressal of matter.

Whrereas I have not used card since last two years and they are charging retail and financial charges as per their rules and regulations.

therfore seeking your guidance and judgement in this regards

Thanks

Satyajit Naik

(M) 91 9727269787

I herewith attaching corresspondance with the customer care for your ready reference

Dear Mr. Naik,

We refer to your email dated December 16.

We have reviewed your card account and observed that the payments made on the account have not been satisfying the total amount due and hence the account has accrued finance charge at the rate of 3.5% on a monthly basis. Please note that the Bank levies interest on the outstanding balance if the total amount due is not paid in the subsequent payment due date.

Your account was also levied with late fees since the payments were not received as per the payment due date.

The total outstanding on your card account is Rs 23, 919.95 as on December 17.

We are concerned to know about your decision to discontinue with our card. We request you to reconsider your decision as the ABN AMRO Bank Credit Card offers an array of unique features that are unmatched in the industry.

An officer from our Service Excellence Centre would be in touch with you in the next three (3) working days to resolve any issues on your card and get your

valued feedback.

You may also quote the reference number 00170086504, in case you need any further clarification on the above resolution.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,

Manager, Client Response Unit

Company: ABN AMRO CRDIT CARD
Country: India

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