ABN AMRO Credit Card
MISBEHAVIOUR OF CUSTOMER CARE OFFICER

Hi,

On 11.4. I received a call from Customer Care ABN AMRO credit card department regarding payment of the bills. They asked whether they could send an executive to collect the payment. I told them to come at my residence and collect it, if they can. So yesterday i.e 12.4.2009 a person of the the ABN AMRO bank came to collect the payment at my house. I gave him a cheque and a receipt was issued in lieu thereof. Today at around 10.30 am, i recieved a call from the ABN Amro bank officer namely Mr. prateek, who asked whether i had made the payment or not. I told him that i have issued a cheque, which was collected by their person yesterday. He started asking why did i issued the cheque and why i haven't paid in cash. i asked him what difference does it make. Even other wise i have been paying my bills regularly . and Cheque or cash it doesn't makes a difference. He started shouting at me for no reason. I also scolded him and asked him to talk properly. the matter went out of hand both side abusing each other, ultimately i had to disconnect the phone. Is this customer care or un-care. Once the payment has been made there was no issue of calling. whether i pay in cheque or cash, its my discretion. Who are these people to dictate terms of payment. if i delay the payment they charge penalty, I never asked them not to neither do they show their gratitude by sometime waiving it of. I know it a business and i wont comment on that but some sense needs to be put in them. Customer care as the name suggest should take care of their customers rather then misbehaving with them. Initially i liked the work ethics of ABN bank and thats y i had got this credit card from this bank but now i think every bank has become the same and ABN is not an exception.

Complaint be registered against the misbehaviour of the customer care officer and why do the bank insist on making payment in cash.

Thanks

Company: ABN AMRO Credit Card
Country: India

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