Abnamro credit card
Mis-guided by the service executives and late payment has been charged without sending any statement

Dear sir,

i am snigdharup gain, my credit card number is 54153824xxxx8487. i have made one transaction on 12th july'08 but i didn't get any statement for that transaction till date.i have placed request to the customer service so many times about my statement and my billing date. every time i used to listen different billing dates. whenever i asked about my statement, your customer service told me that the statement was in process and would be delivered soon. today when i again called up to the customer service, one lady picked up the call and told me that the late payment had already been charged. when i asked about the statement, she said that the statement has already delivered and asked me to pay the bill with late payment very rudely. but still today (23rd sep'08) i haven't received any kind of statement from the bank. i don't even know my billing date and moreover without any statement i couldn't make payment also. i have again placed one request toady itself to the customer service. i think the total procedure was very much annoying that's why i am placing this complain.

hope you will resolve it as soon as possible.

thanking you

snigdharup gain

Company: Abnamro credit card
Country: India

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