Motorola
Worst Service Experience

Like to share one of the worst Service Experience i had with Motorola Service Vendor - Redington India Limited.

My phone became dead in less than 6 months and i handed over the phone for service to Motorola Authorised Service Center @ Redington, India Limited on Dec 18. I am yet to receive the phone. I made visit at least 5 times till now, Each time i was turned down, and was told to come after 4 days in rude fashion. Finally On Dec31st, i was told the phone is ready, but i could collect it only on Jan 2, as it was already 6 PM . But when i went on Jan 3rd, I was rudely turned down saying phone is not ready (after i was made to wait not less than 1/2 hr). No one provides proper answer on why there is so much delay and why was unnecessarily i had been told the phone is ready on Dec 31. Contact number are never reachable and nobody notifies of the status when there is delay beyond committed Date. Each time you had to make personnel visit, just to be told to come another day.

Never before i had never seen such poor customer service. so i request the concerned officials to take required attention to this, as it would strongly discourage people to ever choose Motorola. and finally enable to get my mobile back

Company: Motorola
Country: India

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