Motorola India
I am very unhappy with Motorola service

Hi,

I had purchased Motorola L9 set through Hot Spot store in Garia

(Kolkata) last year on 29th May. From Jan/ Feb i am facing a

problem in my set - it is getting autorestarted couple of times in a day. I feel

it is a software issue and submitted the set on 13th March with the

hot spot store along-with care pack xerox papers which in turn they had taken

up with motorola service centre in Kolkata. They had assured that

it would be done at the earliest since my profile of work needs to be

in touch with colleagues all the time, but enquiring they informed me

that it would take 1.5 weeks. I agreed to that, but after that when i

checked with them in the 3rd week of march they informed me that they

wanted more time since nothing from motorla service centre was

informed to them and also the personnel who is in charge was not well

and was on leave. Then after enquiring after a few days they said that

the mobile would be handed over to me on 3rd April positively

understanding the urgency i had but told they cannot handover the set

to me before 3rd since they would get the set from service centre at

the mentioned date only.

Now calling them on 3rd i understand that the Motorola service centre people

are not getting one of the parts for replacement and delaying the set

handover. They now have given me a time for 10th april. I am very very

unhappy with the situation and feel that i have made a blunder in

purchasing a motorola set since they do not have the ability to repair a minor

problem in a set for more than 20 days and are also not providing me a brand

new set if they are unable to repair the same. They do not have proper answers

to our querries and do not care about the customers. Hope you understand the

situation and take proper action so that customers are not neglected

otherwise people will loose faith in hot spot centres across India.

Regards

Kalyan Banga

Director - Research

Access Markets International

Sarat Bose Road

# 9433948532

IMEI No: 356900012209996

S.R.No B-56041

Hot Spot Contact No: 9007033114

Company: Motorola India
Country: India

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