Motorola L9
Disgusting after sales service

I bought a Motorola L9 from the Mobile Store in Annanagar, Chennai in April. Within 6 months, the screen started to 'white-out', and I had to restart the phone each time, to get it to work at least for a few seconds. When I contacted the Mobile store, I was directed to a Moto store. They, in turn, sent me to the Redington service centre opposite Ethiraj College. I was made to wait for 1 hour before they examined my phone. Then it was declared to be a problem with the board, which was to take 7 to 10 working days. It took them a whole month (all the while with me calling twice a week) to return the phone with, in their own words, "the keyboard changed, along with the board also". I started facing the exact same problem within a month and I went back to the service centre. There I was told the board hadn't been replaced, just serviced, and told to come back for the fixed phone in 3 days. I went there today, and was told, "how can anyone tell you to come for the phone in 3 days? It'll take 7 to 10 working days. We'll call you once your phone comes back". I hope a solution will be found before my warranty expires in March. Even then, I'll never recommend anyone to buy a Motorola ever again. The after-sales service is slow, incompetent and totally inefficient.

Company: Motorola L9
Country: India

  <     >