Motorola Mobile
Replacement of panel/proper service

Dear Regional Manager,

MOTOROLA.

Sub: Replacement of NEW INSIDE PANEL/PROPER SERVICE.

I have bought MOTOTOLA MOBILE MODEL OF MOTOROKR.E6GSM, V.TIN.27070001898V CSTIN 27070001898C ON 04/04/08 BILL NO B/164.

FROM DEALER OF ALFA 5/6 DADI HOUSE IRLA MUMBAI). Sent to vishakapatnam, ANDHRAPRADESH. Since it was using memory reader not properly installed, and after 3 months audio function had got broblem.. We have complained about the same to the dealer and my person had visited your customer service centre 2 times on 31/02/09 and 31/03/09. at VISHAKHAPATNAM Customer service centre at SHREE SAI TECHNOLIGIES KUPPILI APPATRMENTS OPP ANUPAMA HOTEL, SAGAM/SARATH CINEMAS,

DWARAKA NAGAR, VISHAKHA PATNAM PHONE NO of 0891 326377and

they have confirmed to replace the new panel. And with in warranty time they had demanded more than Rs 1000/-.

Its not important for money, but I wanted to notify and enquire you for exact incident what happened at your customer service centre.

If the company /management is aware of delay at lower higherchy, its okay,

If not, I may request the concern authorities/management to take action against those who are causing significant damage to the benefits of the company.

I am very over-enthusiastic to motorola products, and in my home more than 50% home products belongs to motorola.

After such wonder ful experience I had determined, i will not buy any motorola product, it was the first experience, I have been mentally harassed by and customer care.

I would request you to kindly replace new panel/ proper service or else I have to go Consumer Court for complaning about the same.

Thanks & Regards,

Bhagya laxmi Yavvari

09985008821.

09440795940.

Company: Motorola Mobile
Country: India

  <     >