Motorola mobile L9
New phone keypad problem

I have purchased a new Motorola L9 on June 2 from Sangeetha on CMH Road, Indiranagar, Banagalore. The next day I took it back to them as the keypad was hanging. I was told that this is a regular fault of Motorola phones and the salesperson reset the phone.

Again the same problem continued - the keypad hangs and the display shows "Emergency Calls only'.

I was advised to take it to the authorised service centre - e-Sagar Tech, in Indiranagar for service. They said a new keypad pcb was required and made me wait for ONE MONTH before they received a replacement keypad pcb from motorola.

Now, with the new pcb, the message changed to 'No Simcard'.

A peculiar problem, as the phone worked with vodafone sim but not with airtel sim!

Today it is more than 2 months... I am yet to receive my phone repaired

I am disgusted with motorola service - I have been sold a defective device as brand new.

So far, in spite of phone calls and personal visits to the service centre, they have not received replacement keypad pcb.

What is the use of buying a new phone if I am not able to use it also?

Kindly help me take this up further in the consumer court.

Company: Motorola mobile L9
Country: India

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