Motorola MotoKRZR-K1 handset
In-ordinate delay in sevicing Motorola MotoKRZR-K1 mobole phone

Motorola cellphone service is very very poor. they are kind of shameless people. i bought MotorKRZR-K1 on 7 Nov, 07 and just after one month bluetooth stopped working. i deposited my handset at Ranchi motorola service centre (UCOM TECHNOLOGIES, Ranchi- Work order no. 15064) on 28 June 08. I was promised that the problem would be fixed in 1 week. However after 30 days with lot of following up a stand-by set was given. This standby set itself is faulty and its speaker volume is very low and cannot be used for regular usage. From now on whenever i call them to ask about the status, they simply say that ask after two days or three days. They even say that the spare parts of this model is not available hence cannot be repaired. If that is the case, they should replace the phone. It is almost going to be 2 months and there is no hope.

Motorola is not investing in customer service. The company is interested in simply selling the product through eye catching and fancy ads/ slogans. They least bodered about the hapless comsumers who are stuck with faulty handsets.

Pankaj Kumar

Ph: 91 9470193815

91-651-2481035 (o)

Company: Motorola MotoKRZR-K1 handset
Country: India

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