Motorola Q 9 h
Dead phone
- 01-27-2009
- 141
27th January
The Customer Care,
Redington (India) Ltd.,
S-3, Green Park,
New Delhi- 110016.
SUB: Complaint against work order No. 13829 & J3058 dt. 14/01/09, 27/01 respectively
Dear Sir,
This is to inform that on 14th Jan, 09 my mobile phone model Q9H develops some snag there is no ringer sound. I thought some setting has been changed incidentally rest of phone function are normal. So I had approach Redington (India) Ltd to rectify it. I was told that some problem in ringer so it take 4-5 days to repair it accordingly I had handed over the hand set to them for necessary repair. But
When I collected my mobile phone after repair found the following short coming.
1) All my contact number and snaps deleting without my consent & informing me.
2) My original battery changed with faulty one.
3) Camera lens patch is missing.
4) After eight hours mobile battery is not charged
On 24-01 when complain lodge to them they have changed the battery and promise me for arranging camera lens patch and inform to me when arrange.
On 25-01 my mobile phone showing low battery then put on charging after six hour charging when try to start my phone it is not responding. I sad to say that I have been cheated by Redington (India) Ltd., my original spare parts replace with sub standard parts which resultant my mobile in not working.
It will give bad name to Motorola as well as Redington (India) Ltd. Because of this lot inconvenient as well as extra time wasted but till date my mobile phone is not yet working.
On 27-01 at 10 A.M I had lodge my complain again they taken my Mobil hand set along with battery against work order number J3058 Dated 27/01/09 and said within one hour we will inform you what is the status but till 13 hour passed and no one form Redington conatacted me about the status.
So therefore I request to you replace my mobile set with new one. I had no option left to lodge my complain with consumer court. You will be resposible for all the consequences.
Your early action in the matter is required.
Amar Deep Singh
80/63-A, Malviya Nagar, New Delhi-110017, Phone-9971736544
Works contact Number : 95120-4694103
Company: Motorola Q 9 h
Country: India