ABN AMRO - Savings Account
Netbanking Fraud

31st March

Rs.6000/- get net transferred from my account into an unknown account number 1266126.

1st April

I noticed the above transaction on 1st April and walked into the Harrington branch in Chennai. I had given a written complaint that I did not do the net transfer and had asked the Bank to look into this and refund the money. The complaint number is 12069 and this was generated at 19:03:36 on 1st April.

2nd April

On 2nd April, when I wanted to check if I have got my money back into my account and to see if the salary got credited, I discovered (to my shock) that the balance in my account was only Rs.374.95. When I called the Bank by phone team, I was told that there were 4 transactions in which an total of Rs.35000/- got transferred via Net into account 1266126. Details of the transaction:

11:15 AM – Rs.10000.

11:21 AM – Rs.10000.

11:25 AM – Rs.10000.

11:27 AM – Rs.5000.

On 2nd April another complaint number was generated - #026913 at 20:51:55.

The bank is yet to pay my money back. Its been 17 days since I have lost all my money from my account and the bank has not even given me a specific date by when the money will be refunded.

The bank has been so negligent in safeguarding my money inspite of giving a written complaint to them about losing Rs.6000/-. Due to the banks negligence and lack of security I have lost another Rs.35000 on 2nd April.

This is extremely bad customer service shown by the bank. The bank does not seem to be giving a safe netbanking environment to its customers. The bank also is very slow to work on the customers complaints which causes further damage to the customers.

Company: ABN AMRO - Savings Account
Country: India

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