Abn credit card
Miss leading & wrong committment

Ya, I do have many credit cards like (SBI, HDFC, ICICI, ABN, ……) But out of that I have problems with ABN only.

1) In the month of SEP 2007 with ABN credit card I have taken petrol of Rs. 340/- apprx. But in my 1st statement of OCT total amount due was Rs. 1082/- which included 350 rupees late fee. I was having no answer for it, that in my 1st ever statement it was more then double amount.

I was having no option other than to talk to customer care. They asked me to first pay the whole amount than only the late fee & other charges will be credited in your next bill.

But they cheated me by asking me to pay first. Till date no credit have been made.

2) According to your customer care my total purchases can be converted into monthly installments (EMI), it was the best service I was heard of. In month of March I made a purchase of mobile of Rs. 17940/-. It was very good that without my request customer care them self ask me for this option. It was like asking food to a hungry boy.

I said yes to this option. I received verification call for the same.

But they had put one condition that you will have to pay your previous minimum due amount of Rs. 1000/- only. And to have this EMI option I will have to pay some one time charges. In my statement of 05/04 I found some financial charges and even credit of my Rs. 1000/- paid.

But in my statement of 05/05 there was no such option of EMI. More over statement stated late fee & again some financial charges. I was not able to trace that which customer care executive have given me such fake offer of EMI.

I would say it was my good luck, again one call from DELHI ask me to make the payment of minimum due of Rs.1672/-. I had made this payment to his executive on the same day. He offered me option of EMI conversion of my outstanding. But this time I make sure of his identity and even his contact number. His name is AKAASH THAKUR (Sr. collection officer) & he has given contact no. of his office friend RAHUL 09818441937.

As he has called himself as Sr. collection officer, I was having no other option then to believe him. But it was again the same story. I had call him back for the same and after his refusal, I had refused to pay my further bill.

Now what to do & whom to trust on.

This is story of only one customer…………….. there will be many like me. I don’t have money to pay my total outstanding in 1 or 2 installment. So I don’t have any other option then to complaint regarding such miss leading fake commitment to the customer which lead them to such thing.

Hopping for best.

Regards,

Manoj Kushwaha (09970087555) willtofly@yahoo.co.in

Company: Abn credit card
Country: India

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