Mseb mumbai
Complaint regarding billing details

Dear Sir / Madam,

Sub: Complaint regarding billing details of Customer ID 029470741421

Sir,

I would like to bring into your notice that since the time we have got the meter installed in our flat we used to find some discrepancy in the meter reading. The billing cycle for our meter no. 00828832 is 20th to 20th of every month. to check if we are receiving correct billing units we used to jot down the meter reading in the evening of 20th of every month. Still we used to find some variation in the meter reading which used to come in the monthly bill. We never complained about this earlier because the variation was minimal. But this time around the variation in the meter reading is around 90 units which clearly indicates that the reading is of a date much later than that specified in the bill. This has led to the total billing units of 382 units. As a result we have been charged Rs.5.30/- for units in excess of 300 units.

Bill Period - 20/03 to 21/04.

Meter reading as per bill -

Reading on 20/03 - 2425

Reading on 21/04 - 2807

Reading as per our notations are as follows:

Reading on 20/03 - 2422

Reading on 21/04 - 2720

So we should have got a bill of 298 units for that period rather than 382 units.

I would request you to please provide us with a new bill with the corrected units and also take necessary actions at your end to avoid such discrepancies in future for which i would be more than grateful to you.

I would also be grateful to you if you can explain me how "veej sulk", "indhan samayojan aakar" and "ittar aakar" are calculated.

Awaiting your reply.

Regards,

Ashesh Sinha

Company: Mseb mumbai
Country: India

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