M/S Indian Railways Catering
Request for refund of process charge as the ticket was not issued

Dear Sir,

In reference to my earlier letter dated the 10th Oct'08 regarding trnsaction made on my credit Card No. 4477464518546001 at Indian Railways Catering for Rs.1606.32 on 13.09.08, I would like to draw your kind attention that the IRTC had communicated me through e-mail that the ticket could not be processed due to some technical difficulties. So, I made a complain with the ICICI credit Card Department for debiting my account against that ticket for an amount of Rs.1606.32. Consequently your Deptt. had credited the disputed amount which had been reflected also in the next statement. But unfortunately in the last statement dated the 29 Dec'08 once again the same amount of Rs.1606.32 has been credited to my account under the heading Charge back debit.

Under the circumstances stated above may I ask you, why the amount has been credited inspite of the fact that the ticket

could not be processed and delivered to me?

I shall be highly obliged if you would look into the matter and do the needful by reversing the credited amount.

Thanking You,

Yours Sincerely,

Sarmistha Ghosh

Company: M/S Indian Railways Catering
Country: India

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