MTNL Broadband
Broadband not working

Hello,

This mail is regarding my complaint which i registered for my broadband connection. I am a subscriber of MTNL triband, landline and MTNL Trump also. I am completely dissatisfied, frustrated and fed up of the service provided by the MTNL Delhi staff, for my boradband connection. I am using this broadband connection for last 8 months and landline for last 10 years. Since i have taken your broadband connection for my house use, as my children are studying in higher standards, it has not been working properly. Then time since i have opted for the broadband that is last 8 months, my net has worked hardly for 2 months, though i have regulary paid my bills on time.

I have regulary registered complaints for my broadband but neva received any satisfactory step from your side. And if received, that was also temprory. And this time i literally fed up off your system.

I registered a complaint on 24th of march that my net isn't working properly and my adsl light isnt getting fixed. It is getting disconnected again and again. Aftr 2 dayz when i dint get any technical response from your side, then i again logged a complaint on 26th of march. But as usual again i dint get any response. Then i decided to visit SDO office of my area which is Near mother dairy mayur vihar phase 2 as i am living in trilokpuri. But after reaching there i was quite shocked because SDO wasnt present there in office working hours and niether he was on leave. He was present but not on the duty. Still i managed to register the same complaint there regarding my problem and they told me that it would be solved out with in one day. But today is 31st of march and still i have not seen any of the MTNL employee, let it be Line man, techincal engineer or anyone to solve out my problem. When i tried to approach these peoples on my own their response was so rude and shocking. They clearly denied that they have not received any of the complaints on my number. So i again called SDO and yet another time he replied that he isnt in his office and he asked me to call him back after 1 hour, which i did but then he picked up the call and disconnected. After that i tried to contact my area manager but he also didn't pick the call as always. So on 31/03 once again i have registered another complaint for the same. This has been a limit and its getting over now. I am writting this mail to get proper and satisfactory action against all of these authorities along with the settlement of my net connection. I have been a very sincere and responsible consumer of yours and expects to get the proper treatment. I believe in MTNL customer care and expects to get justice for my case. I am providing all the details of mine as well as the authorities who behaved in such a childish manner. please have a look and solve the problem as soon as possible. Otherwise being a consumer i have other options to get satisfactory results as well.

Complaint No. 6909

Tel no. 22786685

CA no. 2071486685

Area manager- S.P.Singh (mayur vihar phase 1 and trilokpuri)

SDO Trilokpuri region

K.P.Singh (technical incharge trilokpuri region)

Tiwari and Kanta prasad (line man trilokpuri 21 block)

Regards,

Doodh Nath Singh

011-22786685, Mob. 9968498663

house no.383, block-21

Trilokpuri

New Delhi

110091

Company: MTNL Broadband
Country: India

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