MTNL Broadband
Incompetent technical staff

We have mtnl broadband since atleast 4-yrs now... whether we use the net or no the bill is Rs.700/- even when our computer was not functional from november to december. basic plan and all rentals calculate to 350 maximum. no respoonse from your office despite of several phone calls. modem has been replaced atleast twice, but the link light fails appear most of the time, and we have to stick labels on the power button to keep it on.but again no technical staff is bothered. Mr. Ram is the head in our division, but he seems to be continuously unavailable and his so called assistants cant take any action. call it your incompetency to provide service or our stupity to continue in a national brand... we are opting for another internet connection from private suppliers if you fail to do anything soon. i have attached a photo which is the continuous error and every time i call and complain there is no answer. half the time net is not working from mtnl. there was a wire break due to some construction work.repairing took 15-days, who pays for not using the service and rentals without the usable dumb box called modem.

Company: MTNL Broadband
Country: India

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