MTNL Broadband
Mislead and fraud

My father Dr. Ashwin Joshi had booked for broadband internet to the MTNL broadband service and we had taken a plan of 699 rupees and unlimited usage. After 2 years, that is in one of the executive from the MTNL broadband service came to our house and said that the plan that we had taken was cancelled. Thus they gave us an option of a plan where we have to pay 399 Rupees per month and the usage would be unlimited and we'll not have to pay any additional charges for their instrument usage and internet usage. They did not show us any paper having the terms and conditions and they misguided us about the plan and from since next month, in the bills, it was stated the plan was limited and they also charged the router rent per month. We tried telling the executives about this but they never listened. Once the usage of the internet went a bit high... And because of that, in the month of March, the bill came for 20, 000 Rupees and for the month of April, the bill came for 8, 000 Rupees approximately... We tried to consult with the MTNL broadband executives about the issue but they forced us to pay the bill...

This is the case of clear FRAUD. one- they did not inform us about the terms and conditions properly. Two- they lied about the amount that they were going to charge, Three- they never considered our complaints and never guided us upon anything on the issues that we were facing. Four- the executives were too rude to us in giving us any information.

We being consumers, have full right to obtain the basic and necessary information for the service that we are paying. As being consumer, this is our right to ask questions and they'll have to answer us as we pay them. If we do not get that and if we are being cheated and looted for money, it's not fair.

We have faith in the government and Indian Consumer Forum service and we expect you to take this complaint seriously and take the strict measures on this company..

Company: MTNL Broadband
Country: India

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