MTNL
GSM 3G connection not activated even after 1 (one) month

I purchased a 3G mobile connection (9013104002) on 24-June-09 from Sanchar Haat, Jor Bagh. However, even after passage of a month, I find that the above mobile connection is not yet energized and, whenever I want to use it, gives a message “Your phone is suspended temporarily”.

I had already submitted the requisite Agreement form alongwith copy of photo ID. On enquiry with the Sanchar Haat Jor Bagh, I’m informed that they’ve sent all the documents to the Idgah office. Nevertheless, I again faxed a copy of my photo ID to MTNL on 10-July-09.

I also made two telephonic complaints - No. No. 10800149100709 dtd. 16-July-09 & No. 19000053200709 dtd. 20-July-09. Yet, after all this, there is no resolution of my complaint & my phone is still not activated, much less on 3G.

It's disgusting that MTNL is promising the moon to its 3G service users (including video calling and mobile TV), but can't get its act together to at least activate the services on new connection on priority basis, much less providing 3G functionalities. Good that MTNL is searching for partners to run its 3G services - MTNL is not competent enough to run normal services, leave along 3G which thrives on providing a superior experience. MTNL should just hand over its infrastructure to private players before the whole of its customer base shifts to operators providing better (or any!) customer service. But then what would happen to MTNL's fat cows who sit on their behinds and take their salaries while not caring for the consumers one bit.

Company: MTNL
Country: India

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