MTNL
MTNL BROADBAND COMPALINT

Broadband Issues

Hi,

From last few "Months" I'm having problem with my MTNL Broadband.

DSL Router: T-KD 318-EUI

Name: RAM NARESH

Everyday most of the time it just keep trying to connect to internet and i get "Authentication Failure" or "PPP Down" messages, It works fine for some time (Around 2-3 hours in brakes in 10 hours of time). But whenever i start my laptop i never be sure that internet will work or not, and most of the time it take hours to connect to internet.

When i complaint to 1504, they register complain for problem in line/cable, but no lineman comes to correct anything when i call them they just say you phone is ok so your line is also. I ask lineman to replace the old cable (it has multiple joint in it), but they say that they don't have new cable to change.

There are too many complaints i made on 1504 but they dony respond and many times they put call on hold or disconnect the call.

Now before giving up the my broadband connection i want to know if the problem is in my line/cable or your server is used to work like this. But i don't know how to find out.

If you can, please let me know how to resolve this issue.

Thanks,

Ajay shrivastav

Ph-25321498

Company: MTNL
Country: India

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