MTNL
Broad Band

I have mailed this mail to MTNL and have got no response..? See the effectiveness of MTNL delhi officers..

Hi MTNL,

”I don't know what kind of service MTNL is giving these days. Do you even care for customers? Does customer mean any thing to you? Are we stupid?

My phone is not working from last 8 days, despite my repetitive complaints no one is bothering.”

My Telephone number is 26800203 (Line has noise and Internet down)

The only response which i got was from lineman that too of confirmation whether my phone is working or not.

I pay 2000 rupee as my bill and this kind of response. Is this the way you treat your customers?

I usually report on this site "http://203.94.244.173:7777/vcare/telephonecomplaints.jsp" for my telephone complaints. I do not how with out anything, the complaint automatically gets closed. I mean what a waste thing you have made when it is of no use? Are consumers stupid they are wasting their money and time to MTNL?

I have a MTNL Chatter pur exchange near by, what a garbage place. They made me stand there for 45 minutes just for a complaint. SDO Chatter pur is useless.

One day I specially took my car to MTNL exchange to get the lineman. They usually have this excuse that they will come in evening or after two hours. They do not have any convenience. So that day they had another excuse that the lineman’s phone is not working so we can not locate him. There are different line man for different area so only you area line man will come to your place.

Another problem is with the Internet. My internet never worked for continuous ten days. Always after 10 or 12 days it would have some DSL light blinking problem. I am paying 900 rupees for my Broadband 2 MBPS plan, which is going straight to MTNL pocket. Waste of my money.

If you can check any complaint log that is maintained for a number... please go through it. And find out how many complaints I have given. For how long duration the phone was working and for how long the phone was not working. What ever as a bill I am paying to MTNL is going to garbage.

I am seriously thinking of changing my Service provider. Service from MTNL is Hopeless.

If MTNL have a bare decency... contact me... And get my telephone working.

&&&&&&&&&

Regards, Abhinav

Company: MTNL
Country: India

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