MTNL
Customer Call Centers - Nobody picks up the Phone

Hi

I recently experienced a horrendous experience with MTNL toll-free numbers provided for Customer Care.

My Broadband plan was put undera wrong plan and so I decided to call their toll-free number 1504.

After I selected the 0 option to talk to customer care, automated response told me that the waiting time is 1.5 min. To my surprise I held the line for 17min and no body reponded. All I was told by automated response was that the their people are busy. I thought it might be a busy day, so later I asked my 10 year old nephew to wait for the response after I dialled. Lo!! poor chap held the line to his reddened ears for 55 minutes and still was hearing the automated response that the waiting time is 1.5 minutes.

I didn't give up so I decided to put an online complaints I went to the link http://customercare.mtnldelhi.in/

I clicked on the Complaints link and was taken to the page where I had to fill my complaints within 45 characters!! (U know MTNL doesn't want too many words in ur complaint!). Check out the link

http://203.94.244.173:7777/vcare/broadbandcomplaints.jsp

Somehow I sqeezed my complaint within 5 words and when I pressed submit Lo and Behold!! It gives an Error! "No Level Code Found" and you cannot submit the complaint.

The MTNL department has blocked all the ways by which the customers can file complaints. I have been to countries like Uganda, Nigeria. But no where I have seen such pathetic attitude of a Govt. Organization as I see in India.

I am still paying heavy rental due to the fault of the pan-chewing clerk of MTNL who had put up a wrong plan.

If somebody knows a venue where I can file the complaints do let me know.

And ya if somebody can visit the Customers Call centers. please do visit and let me know. how they manage to keep a call in queue for 55 minutes without answering..

Company: MTNL
Country: India

  <     >