MTNL / Dolphin Prepaind mobile connection
Activation of my mobile number & worst customer care services

Dear Sir / Madam,

i have purchased a prepaid sim card for a mobile # 9969939823

SIM No : 8991693060001044579

PIN No : 1234

PUK no: 52011804

The above mentioned number has not yet been activated. when i call in ur customer care i was told i hv to submit my documents & after that aftr 24 hrs my number will be activated.. for ur kind information i had already submitted all the documents to the dealer frm where i hv purchased the card. Still my number is not activated..

When contacted ur call center.. agent Kishori at around 11:58, she was so confused & ws time & again asking the same information which i hv provided earlier on the same call... she ws lacking concentration on call... when asked her to trnsfr the line to her senior.. she refused with a very rude tone... & just disconnected the call...

when contacted again immediately... spoke to ur senior CSA.. mr. Ronald John, again he repeated the same mistake... time & again asking the same information which i hd provided to him on the same call... asked him to trnfr to his TL, nitin... (the so called TL) was again another JERK... people like him will definitely not take dolphin any where... ppl like him handles a team... is a shocking news... god save ur co.

all ur call center agents including ur so called TL's & managers... r genuinely not interested in helping ur customer...

Company: MTNL / Dolphin Prepaind mobile connection
Country: India

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