MTNL Triband
Does anyone in MTNL care?

For four weeks now (yes, four weeks) our triband connection has been down, and despite numerous complaints to the helpline 1504 and calling up the exchange folks, all we have succeeded in doing is piling up complaint numbers at home.

You will think in these days of stiff competition MTNL will at least let us know what is wrong with our connection (if at all) and how much time it will take to set it right, but till date we have been fed various theories from various authorities.

From our computer being faulty (which we disproved by having a technician check our computer out) to internal wiring being faulty (which we again disproved), we now are told by 1504 that the fault lies in the exchange!

This, you will think, should lead to the problem being solved, but no, it has taken four full weeks and our triband line is still down. And worse, we are none the wiser for the reason behind it.

My wife even wrote about our triband woes in the widely circulated Mumbai Mirror which you will think should spur anyone in MTNL with some self-respect into action. But no!

I am a journalist, editor as India’s leading news portal Rediff.com, and MTNL’s inaction has affected me terribly.

But does anyone in MTNL care at all?

Saisuresh Sivaswamy

Mumbai

Company: MTNL Triband
Country: India

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