Mumbai Times Cafe Restaurant, Bandra (west)
Misbehavior on customers

Well, my sincere and humble request to anyone and everyone who wants to party & is planning to have nice time or hang out with his/her friends: DO NOT VISIT THIS PLACE.

Yeah! I mean it. Food is okay. I would not say it was bad but the service was pretty slow. We ordered Tangdi Kabab for starters along with beer. It was good but the main course was horrible. We ordered Biryani with some curry but the taste was not good and to add to our woes, the biryani had a dead insect inside.

Once we found the insect, we called the waiter. The waiter was polite enough to apologize and call his manager. who in turn proved to be a hard nut to crack. He was very rude and unapologetic! To our utter shock, he even threatened to call the bouncers to kick us out if we caused problems. It was the b'day party of a friend and we never expected something like this to happen and we did not want to indulge ourselves into any such brushes but it turned out to be a very sour incident. least that we had expected something like this to happen in a restaurant at such a prime location in a place like Bandra (West).

At a time when customer service and satisfaction are the most important criteria for any commercial entity, such instances of queasy behavior make consumers lose trust on the service providers.

Beware of such 'quacks' who cannot keep their services competent but can behave oddly whenever they get a chance.

Company: Mumbai Times Cafe Restaurant, Bandra (west)
Country: India

  <     >