NA
Broadband Quality Issues

Hi,

From last few "Months" I'm having problem with my MTNL Broadband.

DSL Router: UT-300R2U

Name: Dharmendra Singh

Everyday most of the time it just keep trying to connect to internet and i get "ADSL link Down" or "Authentication Failure" or "PPP Down" messages, It works fine for some time (Around 2-3 hours in brakes in 10 hours of time). But whenever i start my laptop i never be sure that internet will work or not, and most of the time it take hours to connect to internet.

When i complaint to 1504, they register complain for problem in line/cable, but no lineman comes to correct anything when i call them they just say you phone is ok so your line is also. I ask lineman to replace the old cable (it has multiple joint in it), but they say that they don't have new cable to change.

There are too many complaints i made on 1504 the most resent (unresolved) complaint no are : 41600457 (04-June), 41600457 (01-Jun), 41600457 (20-May), 41600457 (11-May).

Now before giving up the my broadband connection i want to know if the problem is in my line/cable or your server is used to work like this. But i don't know how to find out.

If anyone can, please let me know how to resolve this issue.

Thanks,

Dharmendra

Company: NA
Country: India

  <     >