Acer
Repair Facilty

I bought my daughter for college a top of the line Acer Aspire laptop. The first year, everything was good. Starting year two, things started to malfunction. First the camera (trip one), then the heat sink/fan (trip two). Since my extended warranty was about to run out, I wanted to have the left side USB ports replaced (not working) and DVD drive replaced. Trip three yielded a non working USB ports upon return. Another round trip to install current drivers for the USB ports at ACER.They must thing I am stupid. Another boot up, STILL yielded no USB. I suggested back on trip three that the motherboard needed replacement. Back to Texas again. New motherboard this time and new battery. Thought I was done. Five days later-dead-nothing-nada. Back to Texas again. ANOTHER motherboard with new keyboard and battery. I have to be done now, right? 10 weeks with out my laptop so far, and thousands of FEDEX miles traveled. I gave my delivery guy a big smile yesterday with my laptop in hand. NOW the battery will not charge. ACER tells me that the battery is NOT the problem. I will TELL you the problem. ACER techs are sending out faulty machines without repairing them professionally. I had my lawyer draft a letter demanding a current top of the line new replacement laptop with the same features I had before. Let's see if ACER live up to their name and takes care of me and stand behind their products.

Company: Acer
Country: India

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