Acer
KEY BOARD IS NOT WORKING

This feedback i, m writing on this forum, as no one at ACER Service centre -RMS Technologies Pvt. Ltd., HYDERABAD (Im not sure about the correct name hence I, m providing the Contact no 27905801) has helped me during last 15 days with my laptop problem, nor extended any help in contacting correct person to express my frustration with ACER. I logged a call on 31st Aug9 about CD Drive/Keyboard problem in my laptop Model (Travelmate 3212NWXMi). However no one attended to my call till 5th Sept9. Finally one engg attended to my laptop on 5th and changed the CD Drive. it was assured to me that within 3 days the keyboard ll be replaced. However its been more than 15 days since i have given my complaint but no action has been taken on my complaint. I, m not able to use my laptop at all as I can't even enter my password. There is no response from the ACER Service centre., and the staff is very rude, no one seems to take customer seriously. I make several calls to Mr PRASAD, incharge, but he is never bothered to even receive my calls. whenever someone attend to my call they say only one thing, part is coming from bangalore. Im a marketing executive, and without laptop, i, m feeling totally helpless, missing important activities, not able to do my job on time.

What pains me is the attitude of the in charge (Prasad)/coordinator (Subodh) etc, as they just not at all bothered about helping the customer. I have not got any confirmed info as of now from these people about my problem getting solved. With this feedback column i want acer to take strict action against such service centers, which makes the customer feel so frustrated, and forced to think, why on earth a brought a ACER LAPTOP.

Company: Acer
Country: India

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