NDPL
Faulty Cable from Pole to Meter is not being repalced

On 14th Sep 2009 night suddenly our power went off, called the customer care of NDPL and the technicians were there within an hour to provide the resolution. After their brief investigation they found that the power cable which connects the NDPL pole and our electric meter is faulty. According to my undersatnding the cable first of should have not been gone faulty, but if at all it went, then at same time NDPL should have replaced it with the much better quality. Instead of which they just provided a temporary connection by a very low quality house hold wire. Which could not even bare the load of any high power drawing appliance like washing machine, cloth iron, Cooler, A.C. etc. So how that poor wire could take the load of two houses (G.F. & F.F.). After the NDPL Zonal Office, Badli (As I reside in Rohini Sector-15) was contacted, they asked for Rs.3000/- to get the wire replaced or the District office should be contacted for the free service. When the District office in Rohini Sector 15 was contacted they said that the cable is not available nad atleast 5-7 days would be the ETR. Me & my family are facing lot of problem as we cannot use washing machine, water pump, A.C. etc so we are suffering from heat, humidity and more over no or limited water. After this I tried to get some complaint Number for NDPL so called the customer again, they gave me a complaint # 01127468030 on which no one could be contacted as the phone was never picked. I think this mail might help me and future victims of NDPL to get thru this.

Thanks

Company: NDPL
Country: India

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