ACER India
ACER SERVICE ENGINEER DISCOVERS USE IS ABUSE

5 Months back I purchased ACER ASPIRE TEAMLINE 4820TG for better battery hrs working but at the same time

I bought a faulty keypad. The keys are hard from the beginning only. The most commonly used keys got still harder and I

have to press very hard to confirm my typing. Soon on of the keys hardness went beyond the tolerance, two other keys

also shown indifferent working, and as I am always on national and international tours, I didn’t get time to register a complaint.

Finally after the compalint I got a case ID 111110-297, so unable to further use, I personally went to show the faults to nearest

ACER recommended shop –HOUSE OF LAPTOP

Without trying the keys the gentleman, welltrained to avoid the liabilities, called Pune service centre telling one Mr Mahesh Kulkarni

Western zone service engineer –another very well trained Acer employee – said this is not covered under warantee.

Both of them did not care to even test other keys working or not? When tried to explain them about the whole the Pune Gentleman

revealed a great discovery & USE IS ABUSE

Company: ACER India
Country: India

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