Neeta Volvo
Bad conduct of staff

I took a Neeta Volvo from chembur to pune on 28th Feb. I was given a ticket for Rs250 by one of thier many ticketing agents in chembur. The ticket did not even have a seat number and the agent was not even sure which bus it was for. Finally a bus arrived and he went and discussed with the driver to allow me to sit. When I got on the bus I was told that there was an extra charge of Rs100 for my luggage which consisted of 2 bags and a carton. When I argued as to why I was not told this when I booked the ticket I was very rudely told by the driver to get off the bus and tell the agent that the driver has refused to take me. After a big argument I had to relent and give a 100Rs as I had to get to Pune urgently and the driver pocketed this money and when I asked him for a reciept he said they did not have company reciept books and on any further argument he could throw me out of the bus. I was also told by the booking agent that his job was just to give me a ticket and he did not care about the luggage part and that was between the passenger and Neeta.

This goes to show that a company like Neeta as no clear Policies on Ticketing and ticketing agents are just appointed out of the blue. Also no conduct control on the staff and they are to behave anyway they want with the passenger. This is for the information of other poeple willing to take this service anytime.

Company: Neeta Volvo
Country: India

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