New Mobile Office - Airtel
Reactivation

On 20th January, I have paid Rs.375 towards monthly charges of GPRS connection for my mobile 9789962365 and got activated. Next day my gprs connection was deactivated and asked me to send an sms GPRS to 56789 for activation. When I sent the sms the gprs connection was activated by charging Rs.20 and the same continued for five days. Since I was new to gprs, I approached my friend and got clarified that my gprs connection is charged on daily basis @ Rs.20 per day.

Coming to know the fact, I have made a complaint to their customer service #121, and they told that it will be attended to within 24 hours on 30.01.08. So far the complaint is not attended and I have sent many sms and customer service representatives are not coming on line and only prerecorded message is coming

So I request you to take this as complaint for cheating the public in the name of gprs by charging monthly as well as daily simultaneously without bothering to redress the grievance by not contacting the customer directly.

Yours sincerely

Ganesan C S

Company: New Mobile Office - Airtel
Country: India

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