New postpaid connection
Poor customer care service

Hi this is krishna prasad, noida. i have taken the new postpaid connection. My problem: i have taken new sim card with mobile number 9999598969 and i have submitted all the documents which is required. verification is also done. but the my outgoing calls and incoming calls are deactivated. i called to customer care and they said everything is fine from their side and the sim is activated. but in mobile it is showing sim is inactive and i'm not able to do the calls. i went to vodafone care too. they said they have to contact to customer care number 111 or 9811098110. i have contacted to these numbers, if i asked them they are telling to contact vodafone care. this is too bad these people are playing with customers. customer service is very poor in solving the customer problems. till now my problem is not solved. I didn't saw this kind of service. i think vodafone is providing good network, so i shifted from reliance to vodafone. but i faced a bad experience with vodafone services. this is very harsh to have this kind of experience. i hope this will not repeat for other customers and hope vodafone will provide a good customer care services in future.

Company: New postpaid connection
Country: India

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