NEXT Electronics
Beware of NEXT Electronics

I recently purchased LG-29FG2RVE TV from one of the NEXT Electronics outlet at C-3, C-101, Sagar Garden, L.B.S. Marg, Mulund (W), Mumbai - 400080.

I purchased this product on 11th Oct and it was delivered to my place the next day i.e. on 12th Oct. I was very disappointed and frustrated to find that the TV set that I received was an old and used one. It had dust accumulated on it all over and also had major scratches on its surface.

I immediately called up the store and spoke to a Manager / Supervisor named Sanjay Agarwal. He started giving me unbelievable excuses but later accepted that they had sent me a demo piece and not a company sealed pack. That moment I regretted for choosing NEXT Outlet over others in the market.

The guy told me to keep the TV with me for the time being and assured to provide me with a brand new sealed pack in a day or two or provide me with a full refund. The guy also told me that he will speak to his head office manager and let me know what needs to be done next. He also promised me a call back to update me about the same. I waited for his call the rest of the day and also the next day i.e. Monday till 8:00 PM but he didn't bother to update me. I called him up to know the status and found that this guy was treating me like a fool. Shamelessly he told me that he was busy with other orders and didn't speak to the head office. This kind of treatment is unacceptable. Don't these guys have any concern about the reputation they have to keep? My grievance was given least importance.

What was my mistake that I have to be treated like this? I think my only mistake was to choose NEXT over others. The same incident had happened in last week with a person who had purchased a Plasma TV from this store. This was told to me by none other than the Manager / Supervisor for this store, Sanjay Agarwal himself.

Today is 21st Oct, its been 10 days and I haven't yet received any replacement for the old piece they gave me. I have been calling these guys everyday receiving the same answer that they will fix my problem tomorrow and the tomorrow never comes. Many times I have told these guys that I will be forced to post this incident, but they never pay any heed and that's the reason I have lost my patience and have posted this incident on this forum.

This incident has left me very disappointed and has made my mind to never purchase anything from NEXT hence forth nor recommend their stores to anybody.

My relatives, neighbours, friends and colleagues have already made their mind to not to buy anything from NEXT and this number is just going to increase through word of mouth.

Company: NEXT Electronics
Country: India

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