NIIT
Denying the cancellation of my admission

NIIT being such a widely operated educational institute, is expected to at-least have clear policies about

admissions and cancellations. And most importantly should give clear information about

the same at the time of admission, so that the person would think 10 times b4 going ahead with the admission.

I’m stuck into the cancellation situation due to inconvenience of timing. I waited a month for the convenient timing batch as I was promised. Then when I finally started it, just attended one half an hour session all by myself, with no instructor, going thru the ppt slides. Then had to go away for month and then personal situation became such that I wasn’t able to attend the course anymore.

My complaint is -

1) The counselor totally knew that I wouldn’t have taken the admission if I didn’t have the convenient timing, still they promised to make it work for me. That took a month.

2) Then I asked about the cancellation when I found that timing would be the problem, and I was told that its possible but would take some time. But then again I was convinced that the timing would be worked out, so I stayed and attended that single 30mins ppt session, while I didn’t even know that it would be considered as a formal class and no point of return.

3) At this point I should have been told that once I attend a single session I will not be eligible for cancellation, more so because they already knew that I was looking into the cancellation. But no such instruction was given at that point and I had no idea that this was it, now I have to be in.

4) I was told that this is a formal rule only when I asked about the cancellation again.

My point is if this is a rule, why isn’t it stated in written/print anywhere?

How can something that is told verbally, that too when its of no use, be considered as a rule?

There are lots of things about admission and payment rules printed on the receipt, then why not this rule?

5) If they processed my name into the system without giving me clear information about it, its not my fault. I know legality is on my side, rules are not valid unless they are on the paper.

6) Then my ’Going away’ application at that time says that ’I’m not able to attend the course at present. Hence I’ll continue after I’m back in the city.’ But I haven't attended any class after being away.

7) The center manager told me that the validity of the admission is 1 year but for me he can xtend it upto 3 yrs. Who knows what authority he has to do so? Again one more undocumented RULE!

8) When I asked for the contact number of the higher management, he refused to provide it.

Thank you for reading.

Geeta Kenjale

What do you guys think, are these points valid? I know its manipulating the truth, but thats what they deserve. Seedhi ungli se ghee nahi nikalta to kya karein...?

Company: NIIT
Country: India

  <     >