NIIT Technologies
Paid Bill not updated and charged wrongly

Hi All

My mobile number is 9818858576

I had made a payment of Rs1400 in cash to a Airetl Retailer who made the payment on my behalf through his mobile on May 23. Immediately after the payment I got a sucessful message with a transaction id (1278243548). I called up the customer care executive to check whether it was credited aganist my account. The executive said that the server was down and the bill will be updated within the next 24 hours.

After 10 days I got a call from Airtel stating that I have not paid the bill. To my surprise I found that my bill was not updated. Now the customer care is asking for a printed receipt, kowing fully that a SMS cannot have a receipt. I have made at least 10 calls to the customer care, but till date I have not got any replies. I have been using Airtel for more than 1.5 years and have never made any late payement till date.

Company: NIIT Technologies
Country: India

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