Nike
Defected Product

This is in reference to a product purchased by Nike outlet in Connaught Place. I had purchased a Nike jacket (Article no. 287625-010, Description- wind shutter) which had a defect of Broken String within 4-5 days of purchasing. I had gone to the outlet to get it exchanged but they said we need the bill. The defect had occurred early so I had the bill but if it would have occurred after 1-2 months who would have kept the bill. About 90% of customers do not keep the bills. Your MANAGER in charge KAMISHKA said the company policy states that while returning a defected piece the customer has to get the bill. I am not at all convinced with your service. From now on I prefer to buy Products from other brands like REEBOK, PUMA, ETC. Another thing I would like to say that I had recently exchange shoes from REEBOK they exchanged on the same day. The shoes were bought about 6-7 months.

I just want to say that this shows where your company shows concern for customers

Company: Nike
Country: India

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