Acqua Guard
Noone solves complaints in Acqua Guard Call Center

To whom so ever concerned,

Dear Sir/Mam,

I Vinod kumar s/o Mr. Tej Pal Singh would like to make a complaint against EURO HELPLINE 39883333, I use their Aqua guard model: Aqua Guard Total RO System since last year. We are under warranty.

On the 10th of june i called their helpline to complaint that my aqua guard was giving me trouble it keeps going off every few minutes & i cant fill any drinking water that they need to send someone urgently the complaint no they gave me was m54911.they promised that a technician would come the same day or latest by the next day which was 11th june but noone came, i called the helpline number again and they promised this time probleme will be resolved. Even then, noone came to attend the problem. It is the 13th of june that I making this complaint again and i was told to contact someone other in my area. Call center person gave me PHONE NUMBER which is not working. When he was giving me this number, i told him that you could have given this number befor... he told me this is given when the problem becomes old... see there mentality... there system hurt then cures. What a system!

What is the meaning of having warranty or a service help line in the first place. You can understand how important it is to have drinking water especially considering the no of ppl we are at home. I kept requesting to them that we have to buy mineral water which is expensive that this should be treated as urgent.

This is not the first time that these people have been negligent.

I sincerely request you to teach them a lesson. When it comes to selling products these people are all over the city but come time to service their products this is the attitude.

I am complianing because my father is unwell and we have to purchase miniral water from outside as you know that The Water in Sahibabad Area is not good for health... i.e. salted water.

PLEASE HELP ASAP

Awaiting your prompt response

Company: Acqua Guard
Country: India

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